DOMA Meeting - August 5th "Conflict Management"
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Category
Quarterly Meeting
Registration Info
Registration is required
Payment In Full In Advance Only
About this event
Paige Healey with PRN Dental Consulting will be presenting on "Leadership Communication Essentials: Conflict Management, Prevention, & Resolution"
PROGRAM OBJECTIVES
1. Highlight common reactions to conflict and confrontation to introduce an alternative
conversation
2. Define the difference between a conflict of “values” and a conflict of “needs”
3. Learn options for handling issues of conflicting values when agreement is unlikely
4. Teach a 7-step problem solving formula
5. Participate in an exercise applying the 7-step formula
6. Identify the difference between a need and solution
7. Harness the advantages of brainstorming
8. Learn the “Pinch/Crunch Cycle: A Model of Human Relationships” and teaching this model
to the groups you lead can lay the groundwork to support sustainable, effective, positive,
and productive relationships
9. Provide Q&A time to discuss participant real-time matters
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